BSOD ("Blue Screen Of Death") when opening a UMTS connection on Lenovo laptops

This document (7010488) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.2
Novell ZENworks Endpoint Security Management 11.2

Situation

When opening a UMTS (Universal Mobile Telecommunications System) connection on a Lenovo laptop (contains MCCI Corporation F5521gw Mobile Broadband Network Adapter), the device blue screens (BAD_POOL_HEADER)

Resolution

A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, as part of a Monthly patch update: it can be obtained at http://download.novell.com/Download?buildid=t9vbJXG-P0g~ as "ZCM 11.2.1 Monthly Update 1 - see TID 7010464". This update should only be applied if the symptoms above are being experienced, and are causing problems.

Please report any problems encountered when using this Patch, by using the feedback link on this TID.

Status

Reported to Engineering

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

Document ID:7010488
Creation Date:19-JUL-12
Modified Date:09-AUG-12
- NovellZENworks Configuration Management
  ZENworks Endpoint Security Management

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