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novell-iprint-server-6.4.20120627-5.23 breaks duplicate named printer driver profiles

This document (7010677) is provided subject to the disclaimer at the end of this document.

Environment

Novell Open Enterprise Server 11 (OES 11) Linux
Novell iPrint for Linux

Situation

novell-iprint-server-6.4.20120627-5.23 breaks duplicate named printer driver profiles.
 
Upgrading the novell-iprint-server RPM to the 20120627 version reduces the list of printer driver profiles available through:
  • iManager -> Printer Driver Profiles ->  Delete Printer Driver Profile 
  • iManager -> Printer Driver Profiles ->  Modify Printer Driver Profile
Printer Driver Profiles will show as missing.

Resolution

Novell has a proposed fix for this issue.  Email patchfeedback@novell.com with the subject of "Printer Driver Profiles missing after upgrade".  An updated novell-iprint-server RPM will be sent in a reply email.

Status

Reported to Engineering

Additional Information

STEPS TO DUPLICATE:-

  1. Ensure a version previous to novell-iprint-server-6.4.20120627-5.23 is installed to the server.
  2. Upload printer Drivers for different OS Versions (Win7x64,Win7x32,WinXP).
  3. Create Printer Agents for each of the Operating Systems mentioned above and associate respective drivers.
  4. Create multiple Printer Driver Profiles for each of the different OS Versions (Win7x64,Win7x32,WinXP).
    • Some of the PDP names should be the same.  For example:
               OS Profile Type:    Profile Name
               -----------------   -------------
               WinXP     Profile:  HP4200Profile
               Win732bit Profile:  HP4200Profile
               Win764bit Profile:  HP4200Profile
  5. Capture a screen shot of
    • iManager -> Printer Driver Profiles ->  Delete Printer Driver Profile.
    • iManager -> Printer Driver Profiles ->  Modify Printer Driver Profile.
  6. Update the novell-iprint-server to novell-iprint-server-6.4.20120627-5.23.
  7. Restart Apache, Tomcat, idsd and ipsmd.
  8. Compare the list of profiles from :
    • iManager -> Printer Driver Profiles ->  Delete Printer Driver Profile.
    • iManager -> Printer Driver Profiles ->  Modify Printer Driver Profile.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7010677
  • Creation Date:23-AUG-12
  • Modified Date:27-AUG-12
    • NovelliPrint
      Open Enterprise Server

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