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How do I FTP diagnostic files to NetIQ Technical Support?

This document (7010834) is provided subject to the disclaimer at the end of this document.


All NetIQ Products


To send diagnostic files to NetIQ Technical Support by FTP, please follow these steps:

  1. Access a command prompt and change to the directory that the files you want to upload are in.
  2. Connect to the following FTP site for the diagnostic upload. For example:

    C:\> ftp
  3. Log in with:

    Username: tsupload
    Password: yellow&77up
  4. Once logged in, change to the upload directory.

    ftp> cd upload
  5. Create a directory using the Service Request number, given by the Technical Support Engineer, as the directory name.

    ftp> mkdir 1-#########
  6. Change to the directory that you just created.

    ftp> cd 1-#########
  7. Upload the file(s).

    ftp> put example.log
  8. Once the upload is complete, disconnect from the FTP server by typing:

    ftp> bye
  9. Please notify Support when the upload completes.

For more information, contact Technical Support at


This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7010834
  • Creation Date:26-SEP-12
  • Modified Date:16-MAY-13
    • NovellChange Guardian
      NetIQ End of Life

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