ZCM 11.2.2 - link for Upgrade Remote Management Viewer is always shown for RHEL 5

This document (7010917) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.2.2 Remote Management
Mozilla Firefox on RHEL 5 (32-bit and 64-bit)

Situation

After upgrading to ZCM 11.2.2, if remote management is attempted on a RHEL 5 device, the "Upgrade Remove Management Viewer" link is permanently shown, even after following the process to do the upgrade and restarting Firefox.

Resolution

Workaround:
For 64-bit devices, run
rm -f /usr/lib64/mozilla/plugins-wrapped/nswrapper*nsZenworksPluginSample.so
rm -f /usr/lib/mozilla/plugins-wrapped/nswrapper*nsZenworksPluginSample.so
and restart Firefox

For 32-bit devices run
rm -f /usr/lib/mozilla/plugins-wrapped/nswrapper*nsZenworksPluginSample.so
and restart Firefox

Cause

Firefox on RHEL 5 "wraps" plugins in a unique way, which means that Firefox does not realise that the plugin has been upgraded.

Status

Reported to Engineering

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

Document ID:7010917
Creation Date:11-OCT-12
Modified Date:12-OCT-12
- NovellZENworks Configuration Management

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