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CTS1041S R File error: <PP_file_to_addinfo> failed on open file

This document (7011234) is provided subject to the disclaimer at the end of this document.

Environment

NetIQ Access Governance Suite

Situation

We are facing below error when running pre-script on SM.

 2010/05/11 10:02:02 CTS1041S R File error: <PP_file_to_addinfo> failed on open file <C:\PROGRA~1\sailpoint\idm\ConnectorManager\Instance_1\script\ADDUS_3056.TMP> with message: <No such file or directory>

2010/05/11 10:02:02 CTS1433I R Pre-script failed with rc=<UNKNOWN RC!!>

Resolution

Please set the NtfsDisable8dot3NameCreation on registry to 0. Remove all directories and reinstall the SM to resolve the issue. We have indentified this as an enhancement required on the Connector Manager.

The root cause of the issue is space on the URL of script where its placed.
For example on below URL space exits between "Connector Manager"

C:\NetIQ\CM6Win32\Connector Manager\CMInstance_1\script

As a workaround, please copy the script folder to below location.

C:\NetIQ\script

Change the location of script SCRIPT_DIR on MSCSPARM accordingly.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7011234
  • Creation Date:02-AUG-12
  • Modified Date:29-APR-13
    • NetIQAccess Governance

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