How to enable debug logging for Novell Service Desk v7
This document (7011278) is provided subject to the disclaimer at the end of this document.
Environment
Novell Service Desk
Situation
Troubleshooting Novell Service Desk
Resolution
Windows: Log files are under Logs are stored in <Installation Folder>\LiveTime\Logs
Linux: Log files are under <Installation Folder>/LiveTime/Logs
Enable Debugging:
Windows:
edit C:\Program Files\ServiceDesk\Server\webapps\LiveTime\WEB-INF\LiveTime.woa\Contents\Resources\logging.properties
change "log4j.rootLogger=warn" to "log4j.rootLogger=debug"
Linux:
edit /usr/local/ServiceDesk/Server/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/logging.properties
change "log4j.rootLogger=warn" to "log4j.rootLogger=debug"
Linux: Log files are under <Installation Folder>/LiveTime/Logs
Enable Debugging:
Windows:
edit C:\Program Files\ServiceDesk\Server\webapps\LiveTime\WEB-INF\LiveTime.woa\Contents\Resources\logging.properties
change "log4j.rootLogger=warn" to "log4j.rootLogger=debug"
Linux:
edit /usr/local/ServiceDesk/Server/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/logging.properties
change "log4j.rootLogger=warn" to "log4j.rootLogger=debug"
Disclaimer
This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.
- Document ID:7011278
- Creation Date:30-OCT-12
- Modified Date:30-OCT-12
- NovellService Desk
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