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Automatic Empty Trash not working after upgrade

This document (7011360) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise 2012 Service Pack 1

Situation

Symptoms:
Trash is not emptied automatically

Configuration:
Upgraded GW 2012 SP1 system from GroupWise 8
Automatic Empty Trash set on a Post Office level in ConsoleOne before upgrade

Resolution

1. Right click on any user in the Post office that has Automatic Empty Trash set.
2. Select GroupWise Utilities->Client Options->Environment
3. Click on Cleanup tab
4. In the Empty trash section lock the setting that is already set and click OK

Trash gets emptied automatically for all users from the Post office after X days
Remove the lock on user level and trash continues to get emptied for all users as set on a Post office level

Additional Information

Steps to Duplicate:
1. Launch ConsoleOne and connect to a GroupWise 8 system
2. Right click on a Post office and select GroupWise Utilities->Client Options->Environment
3. Click on Cleanup tab
4. In the Empty trash section select Automatic after: X days. Do not lock the setting
5. Click OK
6. Upgrade GroupWise to 2012 SP1
7. Login in any mailbox from the Post Office that has automatic Empty Trash settings
8. Delete an email so it goes to the Trash folder
9. Check Trash folder after X days have passed. The emails are still showing in the Trash folder

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7011360
  • Creation Date:14-NOV-12
  • Modified Date:14-NOV-12
    • NovellGroupWise

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