Novell is now a part of Micro Focus

My Favorites


Please to see your favorites.

Remote Management agent floods root drive with log files

This document (7011366) is provided subject to the disclaimer at the end of this document.


Novell ZENworks Configuration Management 11.2 Remote Management


Each time the agent is started, or each time a user opens a remote control session, the remote agent creates 6 files of 1KB on the root of the drive.


This is fixed in version 11.2.2 - see TID 7010757 "ZENworks Configuration Management 11.2.2 - update information and list of fixes" which can be found at

With this fix, it is possible to create a registry key "ExternalLogger" under HKEY_LOCAL_MACHINE\SOFTWARE\Novell\ZCM\Remote Management\Agent.
If the value is 0 the external logs are not enabled. If it is any value > 0 the external logs will be enabled.
Logs will be logged into "AgentInstallPath\Logs\ExternalStore".
AgentInstall path is defined under : HKEY_LOCAL_MACHINE\SOFTWARE\Novell\ZCM, "AgentInstallPath"

Additional Information

See TID 7001705 for a similar issue


This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7011366
  • Creation Date:14-NOV-12
  • Modified Date:15-NOV-12
    • NovellZENworks Configuration Management

Did this document solve your problem? Provide Feedback