Heap errors running ZRS Patch Management reports

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Environment

Novell ZENworks Configuration Management 11.2

Situation

Running ZRS Patch Management reports may cause java heap errors.

ERROR:

WIS 10901

A database error occured. The database error text is: (CS) "Unexpected behavior : Java heap

Resolution

Workaround:

Make a custom report in the Custom Reports folder. Edit that report and modify to add a filter to remove patches with status "Not Applicable" from the report. If that does not resolve, the report can be targeted further by filtering on patch vendor, etc.

Example:

Generate report:

Cause

This can be related to having too many records returned. To confirm, copy the report to Custom Reports folder, edit the report query and view the sql. Use a sql tool to run the same sql to confirm how much data is returned.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

Document ID:7011379
Creation Date:15-NOV-12
Modified Date:04-JUN-13
- NovellZENworks Configuration Management

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