Devices become unmanaged due to corrupt cache
This document (7011381) is provided subject to the disclaimer at the end of this document.
Environment
Novell ZENworks Configuration Management 11.2.1
Novell ZENworks Configuration Management 11.2.1 Monthly Update 1
Novell ZENworks Configuration Management 11.2.1 Monthly Update 2
Novell ZENworks Configuration Management 11.2.2
Novell ZENworks Configuration Management 11.2.2 Monthly Update 1
Novell ZENworks Configuration Management 11.2.2 Monthly Update 2
Novell ZENworks Configuration Management 11.2.1 Monthly Update 1
Novell ZENworks Configuration Management 11.2.1 Monthly Update 2
Novell ZENworks Configuration Management 11.2.2
Novell ZENworks Configuration Management 11.2.2 Monthly Update 1
Novell ZENworks Configuration Management 11.2.2 Monthly Update 2
Situation
Randomly, some devices become unmanaged due to corrupt cache.
ZENworks Icon agent properties shows Unknown for Server DNS and Server Address.
Resolution
This is fixed in version 11.2.3 - see TID 7011295 "ZENworks Configuration Management 11.2.3a - update information and list of fixes" which can be found at http://www.novell.com/support/search.do?usemicrosite=true&searchString=7011295
For ZCM 11.2.2 Monthly Update 2: Workaround: if it is not possible to upgrade to ZCM 11.2.3a at this time, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at http://download.novell.com/Download?buildid=KmTiCDpDkkQ~ as "ZCM 11.2.2 MU2 fix for Missing files in ZCM agent cache - see TID 7011416 and TID 7011381. ". This patch is recommended for all ZCM 11.2.2 MU2 devices
For ZCM 11.2.2 Monthly Update 1: Workaround: if it is not possible to upgrade to ZCM 11.2.3a at this time, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at http://download.novell.com/Download?buildid=nar32KarsbU~ as "ZCM 11.2.2 MU1 fix for Missing files in ZCM agent cache - see TID 7011416 and TID 7011381. ". This patch is recommended for all ZCM 11.2.2 MU1 devices
For ZCM 11.2.2: Workaround: if it is not possible to upgrade to ZCM 11.2.3a at this time, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at http://download.novell.com/Download?buildid=NdHwdRECFnU~ as "ZCM 11.2.2 fix for Missing files in ZCM agent cache - see TID 7011416 and TID 7011381. This is an updated release". This patch is recommended for all ZCM 11.2.2 devices
Important: The fixes below are designed to stop cache corruption happening. However, if the cache has already become corrupted, it will be necessary to clear the cache on the affected machines after applying the fix.
For ZCM 11.2.1 Monthly Update 2: A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at http://download.novell.com/Download?buildid=OxaltCfzbHU~ as "ZCM 11.2.1 MU2 fix for Missing files in ZCM agent cache - see TID 7011416".
For ZCM 11.2.1 Monthly Update 1: A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at http://download.novell.com/Download?buildid=L4_UzRfFFeM~ as "ZCM 11.2.1 MU1 fix for Missing files in ZCM agent cache - see TID 7011416".
For ZCM 11.2.1: A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at http://download.novell.com/Download?buildid=-0qeZO2zo8s~ as "ZCM 11.2.1 fix for Missing files in ZCM agent cache - see TID 7011416".
For ZCM 11.2.0: A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at http://download.novell.com/Download?buildid=SQH0Gu5KGSc~ as "ZCM 11.2 fix for Missing files in ZCM agent cache - see TID 7011416".
For ZCM 11.2.2 Monthly Update 2: Workaround: if it is not possible to upgrade to ZCM 11.2.3a at this time, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at http://download.novell.com/Download?buildid=KmTiCDpDkkQ~ as "ZCM 11.2.2 MU2 fix for Missing files in ZCM agent cache - see TID 7011416 and TID 7011381. ". This patch is recommended for all ZCM 11.2.2 MU2 devices
For ZCM 11.2.2 Monthly Update 1: Workaround: if it is not possible to upgrade to ZCM 11.2.3a at this time, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at http://download.novell.com/Download?buildid=nar32KarsbU~ as "ZCM 11.2.2 MU1 fix for Missing files in ZCM agent cache - see TID 7011416 and TID 7011381. ". This patch is recommended for all ZCM 11.2.2 MU1 devices
For ZCM 11.2.2: Workaround: if it is not possible to upgrade to ZCM 11.2.3a at this time, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at http://download.novell.com/Download?buildid=NdHwdRECFnU~ as "ZCM 11.2.2 fix for Missing files in ZCM agent cache - see TID 7011416 and TID 7011381. This is an updated release". This patch is recommended for all ZCM 11.2.2 devices
Important: The fixes below are designed to stop cache corruption happening. However, if the cache has already become corrupted, it will be necessary to clear the cache on the affected machines after applying the fix.
For ZCM 11.2.1 Monthly Update 2: A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at http://download.novell.com/Download?buildid=OxaltCfzbHU~ as "ZCM 11.2.1 MU2 fix for Missing files in ZCM agent cache - see TID 7011416".
For ZCM 11.2.1 Monthly Update 1: A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at http://download.novell.com/Download?buildid=L4_UzRfFFeM~ as "ZCM 11.2.1 MU1 fix for Missing files in ZCM agent cache - see TID 7011416".
For ZCM 11.2.1: A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at http://download.novell.com/Download?buildid=-0qeZO2zo8s~ as "ZCM 11.2.1 fix for Missing files in ZCM agent cache - see TID 7011416".
For ZCM 11.2.0: A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at http://download.novell.com/Download?buildid=SQH0Gu5KGSc~ as "ZCM 11.2 fix for Missing files in ZCM agent cache - see TID 7011416".
Additional Information
Disclaimer
This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.
- Document ID:7011381
- Creation Date:15-NOV-12
- Modified Date:18-APR-13
- NovellZENworks Configuration Management
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