Unsupported Certificate key length stops ZMM from functioning properly

This document (7011434) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.2
Novell ZENworks Mobile Management 2.x

Situation

ZMM stops functioning properly, all connectivity to mobile devices stopped working. Additionally,
this could affect login to the user portal on the server.

Resolution

The default Novell Datasync installation creates a 512-bit key. That means that anyone that uses the default Datasync SSL setup on their Datasync server, and applies the MS patch which limits lower key lengths, will hit this issue. Most customers purchase a commercial cert for Datasync, which is 2048-bit, so this would only be seen if using internal Datasync default Certs.

Cause

Additional key Length update info: http://technet.microsoft.com/en-us/security/advisory/2661254

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

Document ID:7011434
Creation Date:28-NOV-12
Modified Date:28-NOV-12
- NovellZENworks Mobile Management

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