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Windows 8 Devices and Mobility Pack

This document (7011480) is provided subject to the disclaimer at the end of this document.


Novell Data Synchronizer Mobility Pack
Novell GroupWise 8
Novell GroupWise 2012 


Windows Phone 8 Mobile Devices unable to connect to Mobility Pack server
Windows Phone 8 Mobile Devices require a security policy to connect to Mobility Pack Server


  1. Please make sure to upgrade to Novell Data Synchronizer Mobility Pack 1.2.5 or later. Mobility Pack 1.2.5 or later can be downloaded from
  2. Make sure that either a certificate from Third Party is being used or a Self Signed Certificate. If Third Party Certificate is not being used, please follow the steps listed below to create a Self Signed Certificate with the correct DNS Name
    • If a self signed certificate is being used, follow the sub-steps listed below
      • Copy /var/lib/datasync/device/mobility.pem to /var/lib/datasync/webadmin/server.pem (This step was mentioned in the the TID listed above)
      • Restart DataSync webadmin (rcdatasync-webadmin restart)
      • Launch https://IPAddressOfMobilityServer:8120 from the Windows 8 Device and import the certificate in Trusted Root Certification Authorities
  3. Please follow the steps listed below on the Windows device:
    • Remove the user account
    • Restart device
    • Readd the user account


This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7011480
  • Creation Date:10-DEC-12
  • Modified Date:10-DEC-13
    • NovellGroupWise
      GroupWise Mobility Service

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