How to determine Novell Service Desk email recipients
This document (7011553) is provided subject to the disclaimer at the end of this document.
Environment
Novell Service Desk
Situation
Setting up the Novell Service Desk email option, an incorrect
email account was entered in the Reply To field. This caused Novell
Service Desk to take over the email account and create an incident
for every email in the account, and send out an email notifying the
email sender of the Novell Service Desk incident.
Resolution
Running the following query, will help determine what emails were
sent.
Select [MAIL_LOG_ID]
, [Mail_DATE]
, [ADDRESSES]
, [STATUS_KEY]
, REASON_KEY]
, [DIRECTION]
, [SENDER]
, [CONTENT]
FROM [nsd].[dbo].[MAIL_LOG]
Additional Information
The issue in one case where over 1000 emails were sent that day,
and information was needed as to who the emails were sent to.
Disclaimer
This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.
- Document ID:7011553
- Creation Date:21-DEC-12
- Modified Date:21-DEC-12
- NovellService Desk
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