Novell Home

My Favorites

Close

Please to see your favorites.

How do I gather diagnostic information for AppManager Operations Portal (AMOP)?

This document (7011703) is provided subject to the disclaimer at the end of this document.

Environment

NetIQ AppManager Operations Portal 5.0.x
Novell Operations Center 5.0.x
 
 

Situation

Procedure for gathering diagnostic log information for NOC/AMOP.

Resolution

Instructions for NOC, Dashboard, and CMS:

NOC/AMOP:

Replace NOC with your base NOC directory. For example C:\NovellOperationsCenter\NOC:
  1. Open a Command Prompt.
  2. Change directories to the current path for your NOC installation (for example: For example C:\NovellOperationsCenter\NOC, where NOC is your base NOC directory).
  3. Type: mosconfigprobe

The output when run, will look something like this:

C:\NovellOperationsCenter\NOC\bin>mosconfigprobe
Starting probe, version 1.5.
Probe complete, took 6 second(s), output in C:\NovellOperationsCenter\NOC\bin\probe.1355964053422.zip.

Dashboard:
Here is an example for running mymoprobe:

Replace Dashboard with your base Dashboard directory - for example C:\NovellOperationsCenter\Dashboard
1. Type cd novelloperationscenter/Dashboard/bin
2. Type mymoprobe

For windows: eg: mymoprobe output will look something like this:

C:\NovellOperationsCenter\Dashboard\bin>mymoprobe.bat
Starting probe, version 1.1.
Wrote probe file, C:\NovellOperationsCenter\Dashboard\dashboardprobe.1355967133899.zip.

CMS:
Here is an example for running cmsprobe:
Replace CMS with your base CMS dir  for example C:\NovellOperationsCenter\CMS
1. Type cd NovellOperationsCenter/cms/bin
2. Type cmsprobe

For windows: eg: cmsprobe output will look something like this:

C:\NovellOperationsCenter\CMS\bin>cmsprobe
Starting probe, version 1.1.
Wrote probe file, C:\NovellOperationsCenter\CMS\cmsprobe.1356008492584.zip.
The zip file created will contain the logs and some config files. Please attach the zip file to the ticket.

Javacore/Thread Dumps:

Find the formula (mosformula.exe) process in the taskmanager list table and get the PID
The formula process generally has a large -Xmx=X setting and can sometimes be identified by that argument.
Perform the next step (trigger thread dumps) several times (5-6) separated by a few seconds each time.
On Windows - use our supplied javacore.exe PID - which then writes it out to the daemon.trc file
on unix: kill -QUIT PID (not on AIX)
or
on unix: kill -3 PID (this works on AIX but the dumps will go to javacore* files)
This will dump the status of each thread for that process into the daemon.trc file

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7011703
  • Creation Date:25-JAN-13
  • Modified Date:28-JAN-13
    • NetIQAppManager Operations Portal
      Operations Center

Did this document solve your problem? Provide Feedback