iPrint on Citrix XenApp can not print to a printer that has been installed as an user-printer

This document (7011722) is provided subject to the disclaimer at the end of this document.

Environment

Novell iPrint Client for Windows 5.x
Citrix XenApp 6.5

Situation

When a User is logged to a citrix session, his local printers are mapped into the Citrix session. The user can print to printers that are installed as a workstation-defined printer but not to printers that are installed as an user-defined printer.

Resolution

To solve this issue, install the latest Citrix client for Windows. Citrix has solved problem with a patch.
Please contact citrix for the latest client fix.
http://productionreceiver.citrix.com/

Cause

User- defined printers work with native drivers. The Citrix Universal Printer is no able to manage the print jobs from these user-defined printers.
If you have installed a iPrint-printer as an user-defined printer, iPrint will create this in the registry under HKEY_CURRENT_USER. The Citrix Universal Proxy Driver is not reading HKEY_CURRENT_USER. This is causing the above mentioned problem. The latest Citrix client is able to read the HKEY_CURRENT_USER.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

Document ID:7011722
Creation Date:30-JAN-13
Modified Date:30-JAN-13
- NovelliPrint

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