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iPrint on Citrix XenApp fails with iPrint USER printer

This document (7011722) is provided subject to the disclaimer at the end of this document.

Environment

Novell iPrint Client for Windows 5.x
Citrix XenApp 6.5

Situation

When a User is logged to a citrix session, his local printers are mapped into the Citrix session. The user can print to printers that are installed as iPrint workstation-defined printer but not to printers that are installed as iPrint user-defined printer.

Resolution

To solve this issue, install the latest Citrix client for Windows. Citrix has solved problem with a patch.
Please contact citrix for the latest client fix.
http://productionreceiver.citrix.com/

Cause

User- defined printers work with native drivers. However, with the Citrix Universal Printer Driver, iPrint user defined printers do not work.  

If you have installed a iPrint-printer as an user-defined printer, iPrint will create this in the registry under HKEY_CURRENT_USER. The Citrix Universal Proxy Driver is not reading HKEY_CURRENT_USER. This is causing the above mentioned problem. The latest Citrix client is able to read the HKEY_CURRENT_USER.

Additional Information

As of June 2013, Novell has received a report that the problem has returned.  This report has not been confirmed by Novell.  The report states that the problem can be worked around by back dating vdspl30n.dll, a file which belongs to the Citrix Client.  If you can confirm this issue, or have any other information on this problem, email patchfeedback@novell.com with the subject of, "iPrint User Printers fail with XenApp" and include as much information on the problem as you can in the body of the email.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7011722
  • Creation Date:30-JAN-13
  • Modified Date:25-JUN-13
    • NovelliPrint

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