Webaccess Sent emails show opened when opened status is disabled under Send Options
This document (7011745) is provided subject to the disclaimer at the end of this document.
Environment
Novell GroupWise 2012
Situation
- When writing a new email, user selects Send Options, Status Tracking, then changes the tracking item to "Delivered".
- Setting mail items to show only a Delivered status, works in the Windows client, but WebAccess will also display a opened status.
- Users do not want to see opened status, only delivered status.
Resolution
Workaround:
Change the status tracking by unchecking the box that says "Create a sent item to track information". This will help prevent the emails from showing their opened status, but should still show that it was delivered.
Change the status tracking by unchecking the box that says "Create a sent item to track information". This will help prevent the emails from showing their opened status, but should still show that it was delivered.
Cause
Some of the Client configuration options haven't been fully imported into WebAccess.
Status
Reported to EngineeringDisclaimer
This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.
- Document ID:7011745
- Creation Date:01-FEB-13
- Modified Date:01-FEB-13
- NovellGroupWise
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