Webaccess Sent emails show opened when opened status is disabled under Send Options
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- When writing a new email, user selects Send Options, Status Tracking, then changes the tracking item to "Delivered".
- Setting mail items to show only a Delivered status, works in the Windows client, but WebAccess will also display a opened status.
- Users do not want to see opened status, only delivered status.
Change the status tracking by unchecking the box that says "Create a sent item to track information". This will help prevent the emails from showing their opened status, but should still show that it was delivered.
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- Document ID:7011745
- Creation Date:01-FEB-13
- Modified Date:11-JUN-13
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