Archive and Versioning Services install error: Failed to configure PostgresSQL database for Novell Archive and Versioning Services: 1

  • 7011776
  • 12-Feb-2013
  • 15-Feb-2013

Environment

Novell Open Enterprise Server 11 (OES 11) Linux Support Pack 1

Situation

Installing Novell Archive and Versioning Services on fully patched OES 11 SP1 server and recieve this error:  Failed to configure PostgresSQL database for Novell Archive and Versioning Services: 1.  
In the /var/opt/novell/arkmanager/data/postgresql.conf file the silent_mode setting is set to 'off' and commented out when it should be set to 'on' and uncommented. Among the errors shown are these from the /var/lib/pgsql/data/pg_log logfile:
 
2013-02-11 17:51:00 CET LOG: database system is ready to accept connections
2013-02-11 17:51:00 CET LOG: autovacuum launcher started
2013-02-11 17:52:02 CET archive_database arkuser LOG: could not connect to Ident server at address "127.0.0.1", port 113: Connection refused
2013-02-11 17:52:02 CET archive_database arkuser FATAL: Ident authentication failed for user "arkuser"
 

Resolution

Edit the /usr/share/postgresql83/postgresql.conf.sample file and change the silent_mode setting to 'on' and uncomment the line.
 
Delete the /var/opt/novell/arkmanager/data folder with: rm -r /var/opt/novell/arkmanager/data/
 
Delete the 'arkuser' user and 'arkuser_pggrp' group in YaST > User and Group Management. To see 'arkuser' the filter will need to be set to System User and to System Group to see 'arkuser_pggrp' on the Group tab.
 
Run the Novell Archive and Versioning Services installation again.