Novell Home

My Favorites

Close

Please to see your favorites.

Cannot connect on port 3725 and job stuck creating snapshot

This document (7011815) is provided subject to the disclaimer at the end of this document.

Environment

PlateSpin Forge
PlateSpin Protect
 
Source is Windows 2003 SP1 or a later version.

Situation

When attempting to replicate a workload the job fails with this error:
 
The process cannot access the file because it is being used by another process.
 
Or the job enters a Recoverable Error state, stating that there is a failure to connect on port 3725.  Investigation into the "Sending Files" step of the diagnostics shows that the job is hung attempting to create the VSS snapshot.
 
There are no VSS errors logged in the source event logs and the following command run on the source workload does not complete, or takes a very long time to complete:
 
vssadmin list writers

Resolution

The resolution for this issue is to reboot the source workload.

Cause

The "vssadmin list writers" command not completing, along with the job hanging at creating the snapshot, indicates a serious issue with VSS.  This behaviour is most common among workloads that have high uptimes; the longer a Windows workload stays online without rebooting, the more likely it is for VSS to simply stop working correctly. 

Additional Information

If rebooting doesn't resolve the issue with the replication, it should still allow "vssadmin list writers" to complete; this information can be used to determine the status of VSS on the source.  If errors continue, it may be necessary to contact Microsoft for assistance in resolving VSS issues before the replication can continue successfully.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7011815
  • Creation Date:21-FEB-13
  • Modified Date:22-FEB-13
    • NetIQPlateSpin Forge
      PlateSpin Protect

Did this document solve your problem? Provide Feedback