ZENWorks IOS Enterprise App expiration notification
This document (7011848) is provided subject to the disclaimer at the end of this document.
Environment
ZENworks Mobile Management 2.6.1
Situation
Devices using the ZENworks iOS Enterprise app subsequently received an expiration notification. "ZENworks provisioning profile will expire on March 7, 2013"
Resolution
Users
simply need to perform an in-place update of the application via direct
download from
"itms-services://?action=download-manifest&url=https://zmmupdate.novell.com/apps/ZMM.plist" on their iOS device,or from the apps page at https://zmmupdate.novell.com/apps/. This should be a one-time update and will not be required in the future. We highly recommend that you send this link out to your respective users via email or SMS text, as each device using the ZENworks iOS Enterprise application will need to be updated manually as Apple’s end-user focus mandates.
"itms-services://?action=download-manifest&url=https://zmmupdate.novell.com/apps/ZMM.plist" on their iOS device,or from the apps page at https://zmmupdate.novell.com/apps/. This should be a one-time update and will not be required in the future. We highly recommend that you send this link out to your respective users via email or SMS text, as each device using the ZENworks iOS Enterprise application will need to be updated manually as Apple’s end-user focus mandates.
Cause
Apple's Enterprise Developer program allows companies like Novell to
build and distribute “in-house” or “enterprise” iOS applications that
provide more background multitasking functionality than regular app
store versions. Apple requires that these Enterprise Developers
periodically renew their subscriptions and certificates for this program
along with the associated enterprise applications and profiles. This is
something Novell chose to do for our customers as a convenience so you
will not have to do this routinely yourself.
As Novell’s renewal time approaches, users of the ZENworks iOS Enterprise app subsequently received an expiration notification. We have already renewed our subscription through the Enterprise Developer program and updated the ZENworks iOS Enterprise app. It's important to note that there is NO LOSS in device functionality as a result of this alert alone. However, if your users do not update the app before expiration, a limited set of ZENwork Mobile Management features, such as device tracking, will not sync until the application is updated. User devices will continue to function normally with email and a majority of other device profile and security settings. Novell recommends that all users update the ZENworks iOS Enterprise app on their devices.
As Novell’s renewal time approaches, users of the ZENworks iOS Enterprise app subsequently received an expiration notification. We have already renewed our subscription through the Enterprise Developer program and updated the ZENworks iOS Enterprise app. It's important to note that there is NO LOSS in device functionality as a result of this alert alone. However, if your users do not update the app before expiration, a limited set of ZENwork Mobile Management features, such as device tracking, will not sync until the application is updated. User devices will continue to function normally with email and a majority of other device profile and security settings. Novell recommends that all users update the ZENworks iOS Enterprise app on their devices.
Additional Information
There are two ways to get the ZENworks iOS Enterprise application: The
Apple app store or direct from Novell. If users or customers downloaded
the ZENworks iOS Enterprise application from the Apple app store, they
are unaffected. However, if they received the ZENworks iOS Enterprise
application directly from Novell (via https://zmmupdate.novell.com/apps/) using the IOS device, then they will have received the notification.
Disclaimer
This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.
- Document ID:7011848
- Creation Date:27-FEB-13
- Modified Date:07-MAR-13
- NovellZENworks Mobile Management
Did this document solve your problem? Provide Feedback
