eDirectory fails to start properly with NCPShim Init Failed. error -5984

This document (7011855) is provided subject to the disclaimer at the end of this document.

Environment

Novell Open Enterprise Server 2 (OES 2) Linux
Novell Open Enterprise Server 11 (OES 11) Linux
Novell Open Workgroup Suite (NOWS)
Novell Open Workgroup Suite Small Business Edition (NOWS SBE)

Situation

On a Novell Open Enterprise Server (OES), Novell Open Workgroup Suite (NOWS) or Novell Open Workgroup Suite Small Business Edition (NOWS SBE), ndsd fails to start or start properly.

The /var/opt/novell/eDirectory/log/ndsd.log shows the following errors:

Loader Failed:for /opt/novell/eDirectory/lib64/nds-modules/libncpengine.so,error /opt/novell/eDirectory/lib64/nds-modules/libnds.so.1: undefined symbol: MASVXDSDeregisterService,errno 2

NCPShim Init Failed, error -5984

Resolution

Verify whether the Open_Enterprise_Server-release package shows as installed.
This can be accomplished by using one of these commands:

rpm -qa | grep -i open_enterprise_server
rug se open_enterprise_server (on OES2)
zypper se open_enterprise_server (on OES11)

If this package is not installed, it can be installed using rpm, zypper or rug.

If the packages are not installed properly, they can be reinstalled. Please verify if these files exist on the server :

/etc/novell-release
/etc/products.d/Open_Enterprise_Server.prod

If these files are not existing, the preferred method is (re-)installing the mentioned packages. As temporarily work-around manually copying the /etc/novell-release from a working server, with the same version of OES installed.

Cause

During start-up, ndsd checks the existence of /etc/novel-release to determine whether it is launched on Novell Open Enterprise or a SUSE Linux Enterprise Server (or an other Linux or Unix Distribution) to determine whether NCP as a client protocol should be available or not.

Additional Information

Make sure that the Open_Enterprise_Server-release-cd and Open_Enterprise_Server-release packages have the same version number.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

Document ID:7011855
Creation Date:28-FEB-13
Modified Date:28-FEB-13
- NovellOpen Enterprise Server
  Open Workgroup Suite - Small Business Edition (NOWS SBE)
- NetIQeDirectory

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