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Failed to install patches on RedHat devices with ZPM

This document (7011874) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.2
Novell ZENworks Patch Management 11

Situation

"Action failed, but set to continue" will be shown in process window. And the Deployment Status for the failed job is "Partial Complete" under Relationships in ZCC.
 
ERROR (from zmd-messages.log):
 
[Debug] [01/27/2013 06:02:25.456] [] [26868] [ZenworksAgent] [480]
[ActionResult] [Deserialization failed, action handler result data still null,
setting empty result data. Current stack trace =
java.lang.Thread.getStackTrace(Unknown Source)


[Debug] [01/27/2013 06:02:25.456] [] [26868] [ZenworksAgent] [480]
[ActionResult] [Nothing to deserialize, serialized action result data is null.]
[] []

The last line loops over and over.

Resolution

This is fixed in version 11.2.4 - see TID 7012027 "ZENworks Configuration Management 11.2.4 - update information and list of fixes" which can be found at http:////www.novell.com/support/search.do?usemicrosite=true&searchString=7012027 

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7011874
  • Creation Date:04-MAR-13
  • Modified Date:28-OCT-13
    • NovellZENworks Configuration Management
      ZENworks Patch Management

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