ZMM Update Manager fails with "Failed to connect to licensing server"
This document (7011904) is provided subject to the disclaimer at the end of this document.
ZENworks Mobile Management 2.6.1
ZENworks Mobile Management 2.7.0
Novell ZENworks Mobile Management 3.1
netsh winhttp show proxy
Shows the current proxy settings.
netsh winhttp reset proxy
Sets the proxy settings back to pass-through/Direct
netsh winhttp import proxy source=ie
Transfers Proxy settings from IE for configuration
netsh winhttp set proxy proxy-server="proxy.example.com:8080" bypass-list="<local>;10.0.0.0/8;172.16.0.0/12;192.168.0.0/16;example.com"
Manually configuring the proxy
The issue can also be caused due to firewall configured in the network which restricts the connection. LAN trace shows that connection to zmmupdate server is reset by the firewall.
Tracing can also be turned on for troubleshooting purposes
set tracing [output=] file | debugger | both [trace-file-prefix=] FilePrefix [level=] default | verbose [format=] ansi | hex [max-trace-file-size=] FileSize [state=] enabled |disabled
set tracing trace-file-prefix="C:\Temp\Test3" level=verbose format=hexIn case of firewall causing the issue, setting a rule in the firewall to allow access to setting a rule allow https://zmmupdate.novell.com resolves the issue.
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- Document ID:7011904
- Creation Date:08-MAR-13
- Modified Date:07-JUL-15
- NovellZENworks Mobile Management
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