Environment
ZENworks Mobile Management 2.6.0
ZENworks Mobile Management 2.6.1
ZENworks Mobile Management 2.7.0
Novell ZENworks Mobile Management 3.1
ZENworks Mobile Management 2.6.1
ZENworks Mobile Management 2.7.0
Novell ZENworks Mobile Management 3.1
Situation
"Failed to connect to licensing server" when running the ZMM Update
Manager or when creating the first organization using the
dashboard
Resolution
Added Proxy configuration settings for ZMM to use.
Commands:
netsh winhttp show proxy
Shows the current proxy settings.
netsh winhttp reset proxy
Sets the proxy settings back to pass-through/Direct
netsh winhttp import proxy source=ie
Transfers Proxy settings from IE for configuration
netsh winhttp set proxy proxy-server="proxy.example.com:8080" bypass-list="<local>;10.0.0.0/8;172.16.0.0/12;192.168.0.0/16;example.com"
Manually configuring the proxy
Commands:
netsh winhttp show proxy
Shows the current proxy settings.
netsh winhttp reset proxy
Sets the proxy settings back to pass-through/Direct
netsh winhttp import proxy source=ie
Transfers Proxy settings from IE for configuration
netsh winhttp set proxy proxy-server="proxy.example.com:8080" bypass-list="<local>;10.0.0.0/8;172.16.0.0/12;192.168.0.0/16;example.com"
Manually configuring the proxy
Cause
ZMM Update Manager could not get to https://zmmupdate.novell.com to get updates
because a proxy server was being used in the environment.
The issue can also be caused due to firewall configured in the network which restricts the connection. LAN trace shows that connection to zmmupdate server is reset by the firewall.
The issue can also be caused due to firewall configured in the network which restricts the connection. LAN trace shows that connection to zmmupdate server is reset by the firewall.
Additional Information
Proxy settings for a 64 Bit OS. One applies to the 64 bit
environment and one for the 32 bit environment. To set the x64 WinHttp settings using netsh.exe, simply open a command prompt
and type ‘netsh winhttp import proxy
source=ie’. This will run the 64 bit version of netsh.exe from the System32 directory. To set the 32 bit (x86) WinHttp settings, open a
command prompt and navigate to the Windows\SysWOW64 directory and run netsh.exe from there.
Tracing can also be turned on for troubleshooting purposes
set tracing [output=] file | debugger | both [trace-file-prefix=] FilePrefix [level=] default | verbose [format=] ansi | hex [max-trace-file-size=] FileSize [state=] enabled |disabled
Example:
Tracing can also be turned on for troubleshooting purposes
set tracing [output=] file | debugger | both [trace-file-prefix=] FilePrefix [level=] default | verbose [format=] ansi | hex [max-trace-file-size=] FileSize [state=] enabled |disabled
Example:
set tracing trace-file-prefix="C:\Temp\Test3" level=verbose format=hex
In case of firewall causing the issue, setting a rule in the firewall to allow access to setting a rule allow https://zmmupdate.novell.com resolves the issue.