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ZMM Update Manager fails with "Failed to connect to licensing server"

This document (7011904) is provided subject to the disclaimer at the end of this document.

Environment

ZENworks Mobile Management 2.6.0
ZENworks Mobile Management 2.6.1
ZENworks Mobile Management 2.7.0

Situation

"Failed to connect to licensing server" when running the ZMM Update Manager or when creating the first organization using the dashboard

Resolution

Added Proxy configuration settings for ZMM to use.
Commands:
netsh winhttp show proxy
Shows the current proxy settings.

netsh winhttp reset proxy
Sets the proxy settings back to pass-through/Direct

netsh winhttp import proxy source=ie
Transfers Proxy settings from IE for configuration

netsh winhttp set proxy proxy-server="proxy.example.com:8080" bypass-list="<local>;10.0.0.0/8;172.16.0.0/12;192.168.0.0/16;example.com"
Manually configuring the proxy

Cause

ZMM Update Manager could not get to https://zmmupdate.novell.com to get updates because a proxy server was being used in the environment.

Additional Information

Proxy settings for a 64 Bit OS. One applies to the 64 bit environment and one for the 32 bit environment. To set the x64 WinHttp settings using netsh.exe, simply open a command prompt and type ‘netsh winhttp import proxy source=ie’. This will run the 64 bit version of netsh.exe from the System32 directory. To set the 32 bit (x86) WinHttp settings, open a command prompt and navigate to the Windows\SysWOW64 directory and run netsh.exe from there.

Tracing can also be turned on for troubleshooting purposes
set tracing [output=] file | debugger | both [trace-file-prefix=] FilePrefix [level=] default | verbose [format=] ansi | hex [max-trace-file-size=] FileSize [state=] enabled |disabled

Example:
set tracing trace-file-prefix="C:\Temp\Test3" level=verbose format=hex

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7011904
  • Creation Date:08-MAR-13
  • Modified Date:03-JUN-13
    • NovellZENworks Mobile Management

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