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Inventory scan does not finish on workstations with Windows language packs

This document (7011920) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.1 Inventory
Novell ZENworks Configuration Management 11.2 Inventory
Novell ZENworks Asset Management 11.1
Novell ZENworks Asset Management 11.2

Situation

When an inventory scan is started, the colw32.exe starts, but will hang or crash.  Inventory scan will not finish.  Workstations have language packs installed for Microsoft Windows.  Particularly Chinese language pack.

Resolution

This is fixed in version 11.2.1 - see TID 7010042 "ZENworks Configuration Management 11.2.1 - update information and list of fixes" which can be found at http://www.novell.com/support/search.do?usemicrosite=true&searchString=7010042

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7011920
  • Creation Date:12-MAR-13
  • Modified Date:13-MAR-13
    • NovellZENworks Asset Management
      ZENworks Configuration Management

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