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FATAL The iPrint Manager was unable to set the generation number. Error code: 1349320716

This document (7012020) is provided subject to the disclaimer at the end of this document.

Environment

Novell Open Enterprise Server 2 (OES 2) Linux
Novell Open Enterprise Server 11 (OES 11) Linux

Situation

The print manager (ipsmd) was found to be unloaded/not running.  Upon investigating, the /var/opt/novell/log/iprint/ipsmd.log file showed:

Mar 25 03:04:26 WARNING A child process has gone or the iPrint Manager has just experienced a fatal error. It will be restarted by its monitor process.
Mar 25 03:04:26 INFO Starting print manager process with pid: 7758
Mar 25 03:04:26 INFO BindWithTypelessContext:trying 10.20.30.40 for 1 time
Mar 25 03:04:27 INFO BindWithTypedContext: trying 10.20.30.40 for 1 time
Mar 25 03:04:27 WARNING The iPrint Manager's database was corrupt. A backup database has been restored from eDir.
Mar 25 03:04:27 FATAL The iPrint Manager was unable to set the generation number. Error code: 1349320716
Mar 25 03:04:28 INFO The iPrint Manager has unloaded successfully.
Mar 25 03:04:28 WARNING A child process has gone or the iPrint Manager has just experienced a fatal error. It will be restarted by its monitor process.
Mar 25 03:04:28 INFO Starting print manager process with pid: 7768
Mar 25 03:04:28 INFO BindWithTypelessContext:trying 10.20.30.40 for 1 time
Mar 25 03:04:28 INFO BindWithTypedContext: trying 10.20.30.40 for 1 time
Mar 25 03:04:28 FATAL The iPrint Manager was unable to set the generation number. Error code: 1349320716
Mar 25 03:04:29 INFO The iPrint Manager has unloaded successfully.
Mar 25 03:04:29 WARNING A child process has gone or the iPrint Manager has just experienced a fatal error. It will be restarted by its monitor process.
Mar 25 03:04:29 INFO Starting print manager process with pid: 1234
Mar 25 03:04:29 INFO BindWithTypelessContext:trying 10.20.30.40 for 1 time
Mar 25 03:04:29 INFO BindWithTypedContext: trying 10.20.30.40 for 1 time
Mar 25 03:04:29 FATAL The iPrint Manager was unable to set the generation number. Error code: 1349320716
Mar 25 03:04:30 INFO The iPrint Manager has unloaded successfully.
Mar 25 03:04:30 WARNING A child process has gone or the iPrint Manager has just experienced a fatal error. It will be restarted by its monitor process.
Mar 25 03:04:30 INFO Starting print manager process with pid: 7815
Mar 25 03:04:32 INFO BindWithTypelessContext:trying 10.20.30.40 for 1 time
Mar 25 03:04:35 INFO BindWithTypedContext: trying 10.20.30.40 for 1 time
Mar 25 03:04:36 FATAL The iPrint Manager was unable to set the generation number. Error code: 1349320716
Mar 25 03:04:37 INFO The iPrint Manager has unloaded successfully.
Mar 25 03:04:37 FATAL A child process has gone or the iPrint Manager has had a fatal error and has been auto-restarted 5 times within the last hour. There appears to be a repetitive problem occurring. The
 iPrint Manager is exiting.
Mar 25 03:04:37 WARNING The iPrint Manager was unable to update its status in eDir, Error: -1.
Mar 25 03:04:37 INFO The iPrint Manager has unloaded successfully.

Resolution

As the error indicates, some non-recoverable corruption has occurred. TID 3006957 - Restore Linux Print Manager database... should resolve the matter.

Cause

In one case, the server was low on memory.  This caused some memory allocation failures about the same time as the first ipsmd crash ("child process has gone").

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7012020
  • Creation Date:25-MAR-13
  • Modified Date:25-MAR-13
    • NovelliPrint
      Open Enterprise Server

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