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Change Guardian configuration halted

This document (7012034) is provided subject to the disclaimer at the end of this document.

Environment


NetIQ Change Guardian 4.0
SUSE Linux Enterprise Server 11 Service Pack 1
SUSE Linux Enterprise Server 11 Service Pack 2

Situation

During the installation of the Change Guardian 4.0 appliance the installation throws an error message Change Guardian Configuration halted.  The installation will stop and go no further at this point even if you run commands to reinstall the product.

Resolution

This error message is an incorrect message and can be ignored because the installation did complete successfully.  There is no way past this error message, however since the installation did actually complete you can simply exit the installation window.  Your installation will be fully functioning and need no further modification or updates if this error is received. 

Cause

During the Change Guardian appliance installation it requests Email/SMTP settings but allows you to skip them. This error is produced only in the Appliance installation of Change Guardian when these configuration steps are skipped.   Not providing this configuration information does not pose any issues to the installation other than the error message. 

Status

Reported to Engineering

Additional Information

This error message will only display in the appliance installation if the SMTP/EMAIL configuration steps are bypassed.  It will not occur in the standard Change Guardian Server installation if the SMTP/EMAIL configuration steps are bypassed.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7012034
  • Creation Date:26-MAR-13
  • Modified Date:30-JUL-14
    • NovellChange Guardian

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