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Common user authentication issues from device

This document (7012048) is provided subject to the disclaimer at the end of this document.

Environment

Novell ConsoleOne 1.3.6
Novell Data Synchronizer Connector for Mobility

Situation

Cannot authenticate user from device.

Resolution

There are many possible reasons for failed user authentication. There are keywords in the Mobility Connector log file when the Logging Level is set to 'Debug' from the Mobility Connector Settings page in DataSync WebAdmin.
See TID 7007162, 7012047 for other authentication problems.

Monitor the Mobility log file for the authentication error:
  1. From a terminal window, type:
    • cd /var/log/datasync/connectors
    • tail -f default.pipeline1.mobility-AppInterface.log | grep -i <userID>
      Note: replace '<userID>' with the userID of the user having authentication troubles.
    • Attempt connecting from the device, and watch logs for activity.
Below is a list of keywords identifying possible authentication issues (cause - error message):
  1. User locked, expired, disabled - "authentication problem"
       Check the following from ConsoleOne:
    • Properties of the user
    • Restrictions tab
    • Password Restrictions, Login Restrictions, Intruder Lockout
  2. Incorrect password - "Failed to Authenticate User"
       To change Mobility Connector Authentication Type (eDirectory/LDAP or GroupWise):
       To change GroupWise password:
    • Properties of the user
    • GroupWise tab | Account
    • Change GroupWise Password
       To change LDAP/eDirectory password:
    • Properties of the user
    • Restrictions Tab | Password Restrictions
    • Change Password
  3. Password expired - "Password expired for user... returning failed authentication"
    • Properties of user
    • Depending on Authentication Type:
      • (eDirectory/LDAP) Select the  Restrictions tab | Login Restrictions
      • (GroupWise) Select the GroupWise tab | Account
    • Expiration Date
  4. Initial Sync - "Connection Blocked"
    • The user's initial sync has not yet finished, or has failed.
    • Verify the user's status in the Mobility Monitor page. Devices will be blocked until the user has been successfully synced.
  5. Communication problem - "Can't contact LDAP server"
    • Mobility cannot contact LDAP server. Check LDAP settings in WebAdmin.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7012048
  • Creation Date:29-MAR-13
  • Modified Date:29-MAR-13
    • NovellConsoleOne
      Data Synchronizer

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