How to collect a crash dump on Windows 2008 and Windows 2008 R2
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Click Start, then in the search area type "Problem Reports and Solutions"
In Problem Reports and Solutions, click View Problem History
Under "Problems Windows has identified", find the failure you wish to diagnose and double click
In the resulting window, look for "Files that help describe the problem"
If found, click on "View a temporary copy of these files" to launch an explorer window with those files
Copy the files to another location, zip them up and send them to Technical Support
Browse to HKLM\Software\Microsoft\Windows Error Reporting
Create a new key called LocalDumps
In the LocalDumps key, create a new REG_EXPAND_SZ called DumpFolder and set the value to an existing path on the system where you want to write the crash dump files
Create a new REG_DWORD called DumpCount and give it a decimal value of 10
Create a new REG_DWORD called DumpType and give it a decimal value of 2
These steps will have the system store full dumps in the path you specified. For more information on these registry settings, see this Microsoft MSDN article : http://msdn.microsoft.com/en-us/library/bb787181(VS.85).aspx
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- Document ID:7012055
- Creation Date:01-APR-13
- Modified Date:01-APR-13
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