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Agent stops working on startup Error in SatelliteServerRoleConfigHandler

This document (7012085) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.2

Situation

Rarely it has been seen that an agent may stop running on startup.
 
ERROR (in zmd-messages.log)
 
[DEBUG] [01/25/2013 14:35:46.048] [1328] [ZenworksWindowsService] [15] []
[SatelliteServerRolesRefreshHandler] [] [Refreshing Satellite Server Role
settings] [] []
 [DEBUG] [01/25/2013 14:35:46.048] [1328] [ZenworksWindowsService] [15] []
[SatelliteServerRolesRefreshHandler] [] [
Received unexpected exception while refreshing: Index (zero based) must be
greater than or equal
to zero and less than the size of the argument list.
   at System.Text.StringBuilder.AppendFormat(IFormatProvider provider, String
format, Object() args)
   at System.String.Format(IFormatProvider provider, String format, Object()
args)
   at
Novell.Zenworks.SatelliteServerRoles.SatelliteServerRoleConfigHandler.GetRoleStatus(String
roleName)
   at Novell.Zenworks.AuthSatellite.AuthSatellitePropPage.Enabled(Session
session)
   at Novell.Zenworks.SatelliteServerRoles.SSPropPage.RegisterPage(Session
session)
   at Novell.Zenworks.SatelliteServerRoles.SSPropPage.UpdatePage(Session
session)
   at Novell.Zenworks.SatelliteServerRoles.RefreshHandler.Refresh(Session
session, RefreshContext context, RefreshResults results)] [] []

Resolution

This is fixed in version 11.2.4 - see TID 7012027 "ZENworks Configuration Management 11.2.4 - update information and list of fixes" which can be found at http:////www.novell.com/support/search.do?usemicrosite=true&searchString=7012027 

Workaround:
 
Confirm integrity of the files located on the agent at path %ZENWORKS_HOME%\conf\Satellite.  If necessary fix them by modifying with a text editor.
 
Authentication.lock
Collection.lock
Content.lock
 
The files contain a single line:
Status=DISABLED

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7012085
  • Creation Date:04-APR-13
  • Modified Date:28-OCT-13
    • NovellZENworks Configuration Management

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