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NetIQ Access Manages naudit server reports: Client certificate for "Novell Access Manager" has FAILED verification after migrating from 3.1.4 to 3.2

This document (7012116) is provided subject to the disclaimer at the end of this document.

Environment

NetIQ Access Manager 3.2
NetIQ Access Manager 3.2.1
NetIQ Access Manager 3.2.2 IR1a

Situation

  • NetIQ Access Manager NAuditServer has been enabled on the Access Manager Console Server
  • The following error has been logged into the "nproducts.log" file after all components have been migrated from Novell Access Manager 3.1.4 to NetIQ Access manager 3.2:

    Tue Apr  9 16:35:25 2013 [Novell Audit]: Client certificate for "Novell Access Manager" has FAILED verification

Resolution

  • This issue has been fixed on Linux in 3.2 Support Pack 2. To workaround the issue until then, the For SLES based Access Manager installations a bash script has been created by support in order to generate custom naudit certificates for the SLS Server (lengine) and platform agents. The script can be downloaded at: "http://nodsdash.provo.novell.com/webstorage/download/Services/naudit_fix.SH".

  • For Windows based installations, the 3.2 SP2 and 4.0 code does not have a fix, but the script exists at https://www.netiq.com/documentation/netiqaccessmanager4/adminconsolehelp/data/biwzzk4.html#b17tvd2r that addresses the issue.

Cause

The Secure Logging Server (lengine) build in x509v3 Root Certificate has been expired

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7012116
  • Creation Date:10-APR-13
  • Modified Date:16-JAN-14
    • NetIQAccess Manager (NAM)

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