Error -939720664 (0xC7FD0028) when trying to login
This document (7012120) is provided subject to the disclaimer at the end of this document.
Novell Client 2 SP3 for Windows 8
Novell Client 2 SP3 for Windows Server 2008
Novell Client 2 SP3 for Windows Server 2008 R2
Novell Client 2 SP3 for Windows Server 2012
Cause 1. XTSVCMGR.EXE startup is being delayed. To test if this is the cause, simply wait a few minutes before logging in to see if it resolves the problem.
Resolution 1: Follow TID 7006626 to increase the "Max Retries Boot Threshold".
Cause 2. XTSVCMGR.EXE is a) not installed, b) not registered, or c) not running.
a) To verify that XTSVCMGR.EXE has been installed, navigate to "C:\Program Files\Novell\Client\XTier\Services" to verify XTSVCMGR.EXE exists.
b) To verify that XTSVCMGR.EXE has been registered, open the Windows Registry Editor (REGEDIT.EXE) and inspect [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\XTSvcMgr] to see if the Novell XTier Service Manager is configured to start as a service. You should see something similar to this:
c) To verify that XTSVCMGR.EXE is running:
1. Run Task Manager.
2. Switch to the "Processes" tab.
3. Enable "Show processes for all users" to elevate and show all processes.
4. Look for "xtsvcmgr.exe" in the list of running processes.
Resolution 2. Re-install the Novell Client.
Cause 3. XTSVCMGR.EXE is crashing. Review the Windows Application Event Log to confirm an unexpected crash of XTSVCMGR.EXE.
Resolution 3: Find the cause of the crash. In one known case, installing IIS caused the creation of "C:\program" which exposed a problem relating to the image path for the Novell XTier Service Manager (XTSVCMGR.EXE).
If this does not resolve the problem, provide Novell Technical Services with a dump of the XTSVCMGR.EXE process.
1. Run Task Manager
2. Switch to the "Processes" tab
3. Enable "Show processes for all users" to elevate and show all processes
4. Right-click on XTSVCMGR.EXE and select "Create Dump".
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- Document ID:7012120
- Creation Date:10-APR-13
- Modified Date:10-APR-13
- NovellClient for Open Enterprise Server (Client)
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