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ZCM11.2.3a: System Update fails with "1619" error on MSI

This document (7012125) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.2 System Update
Novell ZENworks Endpoint Security Management 11.2

Situation

During upgrade of a ZCM agent to version 11.2.3a, MSI packages may fail, and in the log, it can be seen that the failure was due to MSI error 1619 "This installation package could not be opened."

e.g., ERROR;MSI_INSTALL_ERROR;novell-zenworks-zesm-11.2.3.18534.msi,1619

Resolution

Workaround: redeploy the System Update to the device, and it should succeed

Status

Reported to Engineering

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7012125
  • Creation Date:11-APR-13
  • Modified Date:11-APR-13
    • NovellZENworks Configuration Management
      ZENworks Endpoint Security Management

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