IIS Internal Server 500 while trying to access NetIQ AppManager Operator Web Console

  • 7012142
  • 15-Apr-2013
  • 17-Apr-2013

Environment

NetIQ AppManager 7.0.x

Situation

When logging into the Operator Web Console the user can authenticate to the website but recieves a http error 500. In looking through the IIS logs the user may encounter the following error:
Permission_denied:_'CreateObject'
POST /netiq/loginhandler.asp |81|800a0046|Permission_denied:_'CreateObject' 80
 

Resolution

The authenticated user must be granted the following NTFS permissions to the /Netiq/ virtual directory on the IIS server:
Read & Execute
List Folder Contents
Read
 
The folder exists in the /program files/netiq/ directory by default.

Cause

The error is caused becuase the user lacks sufficient NTFS permissions to the NetIQ directory. This directory hosts the virtual directory for the NetIQ Operator Webconsole.