ZMM app crashes on Android devices

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Environment

ZENworks Mobile Management 7
ZENworks Mobile Management Android app versions 2.6.1 , 2.7.0 , 2.7.1
Galaxy S2, Galaxy Note, Droid Razr. Android versions 4.0.4 and 4.1.2.

Situation

The Android device currently has the 2.6.1 , 2.7.0 , or 2.7.1 version of the ZMM app installed. The app is updated through the Google Play Store to the latest ZMM version 2.7.2.4. The install completes successfully, but upon opening the app the following error message is displayed before the app crashes:

"Unfortunately ZENworks has stopped working"

This does not affect clean installs of the ZMM app

Resolution

Workaround:
1. Uninstall current ZMM app
2. Install a new version of the ZMM app

Status

Reported to Engineering

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

Document ID:7012154
Creation Date:16-APR-13
Modified Date:02-MAY-13
- NovellZENworks Mobile Management

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