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Zone-wide pre-install actions fail on updating Oracle db

This document (7012196) is provided subject to the disclaimer at the end of this document.

Environment


Novell ZENworks Configuration Management 11.2.3(a) System Update
Novell ZENworks Endpoint Security Management
Novell ZENworks Full Disk Encryption
Novell ZENworks Patch Management

Situation

The ZCM is running on Oracle SQL database
This has been seen mostly when Oracle db and/or db server is not set to English locale settings.

ZCM 11.2.3(a) system update zone-wide pre-install actions fails with an error ORA-01882 timezone region not found

Resolution

This is fixed in version 11.2.4 - see TID 7012027 "ZENworks Configuration Management 11.2.4 - update information and list of fixes" which can be found at http://www.novell.com/support/search.do?usemicrosite=true&searchString=7012027

Workaround: if it is not possible to upgrade to ZCM11.2.4 at this time, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at http://download.novell.com/Download?buildid=8dsjH7lC_cY~ as "ZCM 11.2.3a fix for Zone-wide pre-install actions fail on updating Oracle db - see TID 7012196". This patch can be used to fix a failed upgrade, or to prepare before an upgrade to avoid the problem happening.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7012196
  • Creation Date:24-APR-13
  • Modified Date:06-NOV-13
    • NovellZENworks Asset Management
      ZENworks Configuration Management
      ZENworks Endpoint Security Management
      ZENworks Full Disk Encryption
      ZENworks Patch Management

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