NSD Email Polling Checkbox is reverting back to being checked after trying to hit save under Admin -- Setup.

  • Document ID:7012269
  • Creation Date:08-Dec-2008
  • Modified Date:15-Jan-2015
    • Micro Focus Products:
      Service Desk

Environment

Novell Service Desk 6

Situation

Email Polling Checkbox is reverting back to being checked after trying to hit save under Admin > Setup > Email. It seems it will not save when trying to turn off email polling.

Resolution

In order to save (after de-selecting the Email Polling checkbox option under Admin > Setup > Email), in addition to the Email Polling checkbox, uncheck the box "Create Incidents", then the settings will be able to be saved.

Additional Information

Formerly known as 1000571