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Deleting email on a BlackBerry 10 device deletes and purges the email from GroupWise

This document (7012353) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise 8
Novell GroupWise 2012
Novell DataSynchronizer 1.2.5
BlackBerry 10 devices

Situation

Item gets deleted BlackBerry z10, and gets completely deleted from GroupWise.
Item gets deleted using a BlackBerry 10 devices and is not found in GroupWise trash.

Resolution

Contact BlackBerry device carrier for patch.

Cause

Issue with BlackBerry device OS, deletes and purges email instead of doing just a delete.

Additional Information

This fix is not be available to end-customers until their respective carrier approves the update and makes it available for download.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7012353
  • Creation Date:02-MAY-13
  • Modified Date:10-DEC-13
    • NovellData Synchronizer
      GroupWise

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