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After upgrading to GroupWise 2012, some users can't login

This document (7012354) is provided subject to the disclaimer at the end of this document.

Environment

GroupWise 2012

Situation

Upgraded from GroupWise 7 to GroupWise 2012, now some users can't login.
User puts in userID and password, but can't get past the login screen.
After user gets kicked back to the login screen, password gets cleared out.
No errors on the WebAccess log, nor the POA log.
GWChecks, using Structure, Contents, Structural Rebuild, Reset Client Options, Recreate user database, doesn't fix problem.

Resolution

From the GroupWise Client, go into Accounts, Account Options, General Options, and remove the garbage character from the Display Name field.

Cause

During the investigation it was noticed that during the SOAP calls, a garbage character was being returned in the from name or display name. This was causing WebAccess to fail from the corruption.

Additional Information

The Accounts tab may not be enabled, to enable it for a user or for a PostOffice, go into ConsoleOne, right click the user or PostOffice, select GroupWise Utilities, Client Options, Environment, and down towards the bottom enable "Allow user of POP and IMAP accounts in the Online Mailbox".  This option may have to be locked down to help force it down to the user(s) faster.  Give it a min or two, then log back in with the client and the Accounts tab should be there.

WebAccess gets the general account options for the user during start up.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7012354
  • Creation Date:02-MAY-13
  • Modified Date:02-MAY-13
    • NovellGroupWise

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