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Free/Busy search does not return information on GroupWise users after applying SP3 on Exchange 2010 server.

This document (7012358) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise 2012
Novell GroupWise Free Busy Service

Situation

You had existing Exchange 2010 configuration with a working Free Busy service. After applying SP3 of Exchange 2010 server when checking GroupWise recipients in the Scheduling Assistant of the Outlook 2010 client, there is no information available returned. A configuration tool still returns OK results. 

Resolution

The SP3 of the Exchange 2010 (and probably similar would be for SP2) changes / overrides few files that the Free Busy service used. You will need to re-run the installation of the service and select Repair option that fixes missing data.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7012358
  • Creation Date:03-MAY-13
  • Modified Date:03-MAY-13
    • NovellGroupWise

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