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GroupWise Monitor Agent Crash

This document (7012382) is provided subject to the disclaimer at the end of this document.


Novell GroupWise 2012
Novell GroupWise 8


GroupWise Monitor Agent crashes and is no longer able to be started without crashing immediately


Clear the following directories and then re-attempt to start the GroupWise Monitor Agent

Agent on Linux
<accounting file prefix>/<hash value>/<hash value>
Agent on Windows
C:\Documents and Settings\All Users\Application Data\Novell\GroupWise Server\Monitor\monwork\attach\
C:\Documents and Settings\All Users\Application Data\Novell\GroupWise Server\Monitor\monwork\wpcsin\4\
C:\Documents and Settings\All Users\Application Data\Novell\GroupWise Server\Monitor\acct\
To locate the Accounting File Prefix location, open the monitor.xml file and search the XML for the directive LOG_ACCOUNTING  PATH.


This particular problem can be caused by corruption in the accounting files that are being transmitted to the Monitor Agent


Reported to Engineering


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  • Document ID:7012382
  • Creation Date:08-MAY-13
  • Modified Date:30-MAY-13
    • NovellGroupWise

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