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Error installing or Updating ZCM agent on Windows 7

This document (7012422) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Asset Management 11.2
Novell ZENworks Configuration Management 11.2 Deployment
Novell ZENworks Endpoint Security Management 11.2
Novell ZENworks Full Disk Encryption 11.2
Novell ZENworks Patch Management 11.2

Situation

Deploying agent to Windows 7

Error "ZENworks PreAgent Error"
"Installation of novell-zenworks-actions-11.2.3.18534.msi failed"



and in the Windows event log, this can be seen



The registration of the file named msrdp.ocx fails causing the agent update or new agent installation to fail.
Error displayed on Event Viewer: "Product: ZENworks Actions -- Error 1904. Module C:\Program files\Novell\ZENworks\bin\msrdp.ocx failed to register. HResult -2147319780. Contact your support personnel."

Resolution

Re-enable the Windows Compatibility Engine - probably disabled via a Group Policy



It can be verified by checking the registry:
HKLM\SOFTWARE\Policies\Microsoft\Windows\AppCompat,DisableEngine must be set to zero for the agent install to function

Additional Information

Root Cause:
novell-zenworks-actions-11.2.3.18534.msi fails to register the file named msrdp.ocx When Application Compatibility Engine is Turned off and this causes the new installation or agent update to fail.
 

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7012422
  • Creation Date:16-MAY-13
  • Modified Date:14-DEC-13
    • NovellZENworks Asset Management
      ZENworks Configuration Management
      ZENworks Endpoint Security Management
      ZENworks Full Disk Encryption
      ZENworks Patch Management

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