Error installing or Updating ZCM agent on Windows 7
This document (7012422) is provided subject to the disclaimer at the end of this document.
Novell ZENworks Configuration Management 11.2 Deployment
Novell ZENworks Endpoint Security Management 11.2
Novell ZENworks Full Disk Encryption 11.2
Novell ZENworks Patch Management 11.2
Error "ZENworks PreAgent Error"
"Installation of novell-zenworks-actions-220.127.116.1134.msi failed"
and in the Windows event log, this can be seen
The registration of the file named msrdp.ocx fails causing the agent update or new agent installation to fail.
It can be verified by checking the registry:
HKLM\SOFTWARE\Policies\Microsoft\Windows\AppCompat,DisableEngine must be set to zero for the agent install to function
This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.
- Document ID:7012422
- Creation Date:16-MAY-13
- Modified Date:14-DEC-13
- NovellZENworks Asset ManagementZENworks Configuration ManagementZENworks Endpoint Security ManagementZENworks Full Disk EncryptionZENworks Patch Management
Did this document solve your problem? Provide Feedback