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New product channels not available in SUSE Manager.

This document (7012490) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Manager 1.7
SUSE Manager 2.1
SUSE Manager 3

Situation

The output of running the following commands :
on SUSE Manager 1.7:
mgr-ncc-sync -l
and on SUSE Manager 2.1 / 3:
mgr-sync list channels

does not show any new channels, not even after refreshing the SUSE/Novell Customer Center information using the following commands
on SUSE Manager 1.7:
 mgr-ncc-sync -r
on SUSE Manager 2.1 / 3:
 mgr-sync refresh

Resolution

Please verify update if an for the following packages  is available :

on SUSE Manager 1.7:
sm-ncc-sync-data
on SUSE Manager 2.1 / 3:
susemanager-sync-data

Cause

The problem is caused because the channel data in the following locations is not current :
on SUSE Manager 1.7:
/usr/share/susemanager/channels.xml
on SUSE Manager 2.1 / 3:
/usr/share/susemanager/<nss/scc>/channels.xml

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7012490
  • Creation Date:28-MAY-13
  • Modified Date:21-FEB-18
    • SUSESUSE Manager

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