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After entering FDE Pre-Boot Authentication credentials, device is very slow then crashes

This document (7012620) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Full Disk Encryption
Windows 7
Device with Intel ICH9M-E SATA RAID Controller

Situation

Windows 7 64 or 32 with any 11.2.x agent that has an FDE policy with Pre-Boot Authentication enabled. 

After entering correct credentials at PBA screen, Windows loads, but  the user experiences extreme computer slowness/hangs for a couple minutes and then a BSOD will occur.

Resolution

 Update IDE driver to the Intel Mobile Express Chipset SATA RAID Controller.


Cause

Issue has been isolated to the Intel ICH9M-E SATA RAID Controller.


Status

Reported to Engineering

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7012620
  • Creation Date:18-JUN-13
  • Modified Date:05-JUL-13
    • NovellZENworks Full Disk Encryption

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