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mgr-register-bunch single run fails with scheduling service appears down

This document (7012621) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Manager 1.7

Situation

When starting a single run of mgr-bunch-register or mgr-register-default from the web interface of SUSE Manager, the following error is displayed:
The scheduling service appears down. Please contact your SUSE Manager administrator.
In /var/log/rhn/rhn_taskomatic_daemon.log the following error is shown:
INFO   | jvm 1    | 2013/06/18 10:39:47 | Jun 18, 2013 10:39:47 AM redstone.xmlrpc.XmlRpcDispatcher writeError
INFO   | jvm 1    | 2013/06/18 10:39:47 | WARNING: com.redhat.rhn.taskomatic.NoSuchBunchTaskException: mgr-register-bunch

Resolution

Backup the database according to the official product documentation. For details see chapter 6.5.3. Backing up the Database.

Save the following SQL command to a file:
update rhntaskobunch set org_bunch=null where name = 'mgr-register-bunch';
then run:
spacewalk-sql --select-mode /path/to/file
and then re-run the mgr-register-bunch action in the web interface.

Cause

Wrong settings during initial database setup.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7012621
  • Creation Date:18-JUN-13
  • Modified Date:09-JUL-13
    • SUSESUSE Manager

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