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ZCC timeout settings in custom-config.xml not effective

This document (7012622) is provided subject to the disclaimer at the end of this document.


Novell ZENworks Configuration Management 11.2 ZENworks Control Center - ZCC


The file /opt/novell/zenworks/share/tomcat/webapps/zenworks/WEB-INF/custom-config.xml on a Linux primary server has been configured with a custom ZCC timeout value but the timeout value from /opt/novell/zenworks/share/tomcat/webapps/zenworks/WEB-INF/config.xml is  still effective.


The timeout value in customer-config.xml needs to be uncommented.

E.g. with custom timeout setting set to 240 minutes, the custom-config.xml content need to be changed from:
    <setting id="timeout">



    <setting id="timeout">


To get the new time-out value effective, the zenserver process needs to be restarted.


The timeout setting in customer-config.xml is commented out by default. Step # 4 in below referred online documentation has been missed.

Additional Information

More information about configuring a custom ZCC timeout value is available in online documentation under Changing the Timeout Value for ZENworks Control Center.


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  • Document ID:7012622
  • Creation Date:18-JUN-13
  • Modified Date:21-JUN-13
    • NovellZENworks Asset Management
      ZENworks Configuration Management
      ZENworks Endpoint Security Management
      ZENworks Full Disk Encryption
      ZENworks Patch Management

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