ZCC timeout settings in custom-config.xml not effective

This document (7012622) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.2 ZENworks Control Center - ZCC

Situation

The file /opt/novell/zenworks/share/tomcat/webapps/zenworks/WEB-INF/custom-config.xml on a Linux primary server has been configured with a custom ZCC timeout value but the timeout value from /opt/novell/zenworks/share/tomcat/webapps/zenworks/WEB-INF/config.xml is still effective.

Resolution

The timeout value in customer-config.xml needs to be uncommented.

E.g. with custom timeout setting set to 240 minutes, the custom-config.xml content need to be changed from:
"...
    
..."

to

"...
    <setting id="timeout">
        <value>240</value>
    </setting>
..."

To get the new time-out value effective, the zenserver process needs to be restarted.

Cause

The timeout setting in customer-config.xml is commented out by default. Step # 4 in below referred online documentation has been missed.

Additional Information

More information about configuring a custom ZCC timeout value is available in online documentation under Changing the Timeout Value for ZENworks Control Center.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

Document ID:7012622
Creation Date:18-JUN-13
Modified Date:21-JUN-13
- NovellZENworks Asset Management
  ZENworks Configuration Management
  ZENworks Endpoint Security Management
  ZENworks Full Disk Encryption
  ZENworks Patch Management

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