ZCC timeout settings in custom-config.xml not effective

  • Document ID:7012622
  • Creation Date:18-Jun-2013
  • Modified Date:14-Mar-2021
    • Micro Focus Products:
      ZENworks Asset Management
      ZENworks Configuration Management
      ZENworks Endpoint Security Management
      ZENworks Full Disk Encryption
      ZENworks Patch Management

Environment

ZENworks Configuration Management 11 ZENworks Control Center - ZCC
ZENworks Configuration Management 2017 ZENworks Control Center - ZCC
ZENworks Configuration Management 2020 ZENworks Control Center - ZCC

Situation

The file /opt/novell/zenworks/share/tomcat/webapps/zenworks/WEB-INF/custom-config.xml on a Linux primary server has been configured with a custom ZCC timeout value but the timeout value from /opt/novell/zenworks/share/tomcat/webapps/zenworks/WEB-INF/config.xml is  still effective.


Resolution

The timeout value in custom-config.xml needs to be uncommented.

E.g. with custom timeout setting set to 240 minutes, the custom-config.xml content need to be changed from:
"...
    <!--
    <setting id="timeout">
        <value>240</value>
    </setting>
    -->
..."

to

"...
    <setting id="timeout">
        <value>240</value>
    </setting>
..."

To get the new time-out value effective, the zenserver process needs to be restarted.

Cause

The timeout setting in custom-config.xml is commented out by default. Step # 4 in below referred online documentation has been missed.

Additional Information

More information about configuring a custom ZCC timeout value is available in online documentation under Changing the Timeout Value for ZENworks Control Center.

ZCM 2020 Update 1 and prior the custom-config.xml file can be found at
Linux / Appliance: /opt/novell/zenworks/share/tomcat/webapps/zenworks/WEB-INF
Windows: %ZENWORKS_HOME%\share\tomcat\webapps\zenworks\WEB-INF

ZCM 2020 Update 2 and later the custom-config.xml file can be found at
Linux / Appliance: /opt/microfocus/zenworks/share/tomcat/webapps/zenworks/WEB-INF
Windows: Microfocus\ZENworks\share\tomcat\webapps\zenworks\WEB-INF