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Error: Cache 'get' failed for key TimeoutException

This document (7012661) is provided subject to the disclaimer at the end of this document.

Environment

Novell Filr 1.0

Situation

You may come across this warning/error in the ssf.log file if you have more than one Filr appliances:

2013-06-12 00:07:16,485 WARN  [http-apr-8443-exec-3] [com.googlecode.hibernate.memcached.LoggingMemcacheExceptionHandler] - Cache 'get' failed for key [org.kablink.teaming.domain.FolderEntry.customAttributes:0:99425] java.util.concurrent.TimeoutException: Timed out(1000) waiting for operation

Resolution

Check on each Filr appliance and make sure they are up and running. Once each Filr Appliance is up and everything is reachable, this error/warning should go away. If you need one of the Filr Appliances down for an extended period, you should reconfigure memcached through the VA config (available via port 9443) and remove the one from the list.

Cause

This usually means that one of the memcached servers is not accessible which can happen if one of the Filr Appliances is down or not responding.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7012661
  • Creation Date:20-JUN-13
  • Modified Date:20-JUN-13
    • NovellFilr

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